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What to Ask When Selecting an Energy Provider

Retail energy choice gives hospitals and healthcare providers the chance to access innovative products and services, and potentially lower energy costs.

But with retail choice comes the responsibility to select the provider that will best meet your needs. When researching energy providers, be sure to ask these five questions:

Excela Health and Direct Energy Business

Question 1

How have you helped other healthcare organizations like mine manage energy costs?

Why ask? Your supplier should have a track record of servicing customers of your industry, size and business model.

What should I listen for?

checkmark icon

 Challenges the provider helped the customer overcome 

checkmark icon Products and services used

checkmark icon Specific results

Read Excela Health's entire story.

Question 2

What kinds of tools do you have to help our healthcare facility navigate energy markets and control costs?

What should I listen for? Why ask? Your supplier should empower you with information to make smart energy decisions.

checkmark icon Market trends and forecast reports

checkmark icon Historical volume data

checkmark icon Benchmarking data 

Question 3

What to ask When Choosing a Retail Energy Provider

What products and services do you offer to help our hospitals lower demand for energy—and costs?

Why ask? A provider should be committed to helping you use less energy and cut costs.

What should I listen for?

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 Demand Response program

checkmark icon Energy efficiency solutions

checkmark icon Alternative energy products

Question 4

What kinds of products do you offer for customers with a low tolerance for risk?

Why ask? Your provider should tailor their offerings to suit your budget goals and level of risk tolerance.

What should I listen for?

checkmark icon Fixed price/firm-variable price and hybrid supply products

checkmark icon Strategic services to help execute purchasing

Question 5

How do you structure your pricing, and how would a monthly bill break down for a healthcare facility customer like us?

Why ask? It's vital that you understand how you'll be charged for energy.

What should I look for?

checkmark icon Clear indications of costs that are charged separately (e.g., capacity, line losses)

checkmark icon Costs charged by contracted volume vs. consumption

With due diligence, your healthcare facility can find an energy supplier offering the right product mix and the expertise to help you manage your energy bills while providing the best educational environment for your students.

To learn how Direct Energy Business can help healthcare facilities like yours

Download our FREE eGuide: Total Energy Management for Healthcare



1, Hospital Energy Alliance, "Energy Department’s Hospital Energy Alliance Helps Partner Save Energy and Money," p. 2

2 Health Facilities Management/American Society for Healthcare Engineering/Association for the Healthcare Environment, 2015 Sustainable Operations Survey


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