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Frequently Asked Questions

Have more questions about the program? Here’s our most frequently asked:


What is MyEnergy Rewards?

MyEnergy Rewards is an initiative created by Direct Energy Business to reward our small business customers for continuing to choose us as their energy provider.


How do I earn points?

Small business customers will earn points for every consecutive quarter they remain a customer. In addition, they will earn bonus points upon contract renewal. To learn more about earning points, visit the "Points" tab in your dashboard. Direct Energy Business will add new ways to earn points routinely so please make sure to check your rewards dashboard on new point earning activities that are available.


Are there any restrictions on earning points?

To earn and redeem points you have to be an active small business customer of Direct Energy Business with billing status in good standing.


Can my points ever be deducted?

Only if you cancel a renewal. If you cancel within the first 30 days of renewal, we'll deduct the total number of points for that renewal.


How can I check my points?

Visit the "Points" tab to see your current balance, as well as your point history in the MyEnergy Rewards portal, accessible through MyAccount.


How do I cash in my points?

Just head to the "Rewards" page and click the Redeem tab. Once you've earned enough points, you will be able to choose between the current selection of rewards. As you earn more points, you will unlock even more reward options! Upon redemption, you'll get an email with specific activation instructions for the reward you chose.


What happens to my points if I leave Direct Energy Business?

Points are only redeemable while you remain an active client of Direct Energy Business. If you decide to leave Direct Energy Business, the points will be forfeited.


Who do I contact if my rewards are not received or gift card code does not work?

Please contact for any questions related to gift card codes.


Who do I contact if I can’t log-in to the site?

Please contact for any questions related to technical issues.


Where can submit customer feedback on the program?

We would love to hear your feedback. Please submit your feedback directly to



How to join:

Brand new customer?
You’re already pre-registered and will receive an email invite once on flow.

Stay tuned!


Current customer?
You’re already earning. Access the portal via MyAccount.



Not a customer?
Find the perfect plan for your small business.





For more information about MyEnergy Rewards email us at


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