The Direct Energy Business Demand Response solution is uniquely designed around our customers. We deliver state-of-the-art monitoring technology that provides usage insights at the equipment level. It's part of the complete offering of electricity and natural solutions we offer at Direct Energy Business, a leading retail energy supplier.

The Electric Reliability Council of Texas (ERCOT) manages the flow of electric power to 24 million Texas customers, representing 90 percent of the state’s electric load. As the Independent System Operator for the region, ERCOT’s primary function is to maintain the reliability of the power grid and Demand Response programs play an important role in achieving this goal.

ERCOT Emergency Response Service Demand Response Program Details

The Emergency Response Service program has three contract periods: February to May, June to September, and October to January.

  • Customers can choose from four participation time periods within a contract period that are convenient for their daily operations.
  • Customers can choose between a 10-minute and 30-minute notification.
  • Participants must be able to reduce at least 100 kW during an event, which can be aggregated among multiple locations.
  • Participants must be available for up to eight cumulative hours of load reduction per contract period.

ERCOT Load Resource Demand Response Program Details

To participate in the Load Resource program, a business must first be registered as a Load Resource with ERCOT, which can take up to 90 days. ERCOT also requires 4-second data and an under-frequency relay (UFR) for Load Resource participation.

  • Customers can participate incrementally through the day-ahead market or contract at a fixed volume for a fixed price for up to three years.
  • Customers have 10 minutes to fully reduce consumption from the start of an event and must immediately curtail via a UFR event occurrence.

Participation is Easy

You can generate recurring revenue by committing to reduce your electricity consumption through the Direct Energy Business Demand Response program. From customizing your curtailment plan to distributing your monthly payments, we will help simplify your participation.

The table below reflects examples of estimated yearly payments that your business may receive for participating in Demand Response. (Your actual payment amount will vary based on factors unique to you): 

Estimated Yearly Payment for Program Participation (per 1,000 kWh)
Participation Year  ERS DR Program*  LD DR Program** 
 2015  $56,000  $88,000
 2016  $55,000 $92,000
 2017  $53,000 $92,000


* Estimated yearly payments are based on clearing prices ($/MW-hour) multiplied by 365 days multiplied by 24 hours. Actual payment amounts will vary based on several factors.

** Estimated yearly payments are based on clearing prices ($/MW-hour) and the same participation levels per business hour per contract period. Actual payment amounts will vary based on several factors.


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