Natural Gas Payments

Direct Energy Business offers several convenient ways to pay your gas bill that are fast and easy, including online through MyAccount and over the phone. The following step-by-step instructions will help guide you through how to make payments using these options.

All payments submitted through MyAccount and over the phone are processed by Western Union.

 

Making Gas Payments Online

Once you’re logged into MyAccount, from the home page:

  1. Select a single gas customer from the dropdown and click either Pay Invoices under the My Invoices menu or the green "Payment Options" button. If the "Payment Options" button does not appear, make sure you have selected a single gas customer. Note: if you have both electricity and gas supply with us and you are able to pay your electricity invoices through MyAccount, you will see both your electricity and natural gas accounts.
  2. On the ‘Pay Invoices’ page you can select the invoices you would like to pay. You can make payments on up to 10 accounts at the same time, and up to 15 invoices for each account. A few important things to keep in mind here:
    • Electricity and gas accounts cannot be processed in the same payment.
    • You can only make payments on unpaid invoices, therefore only unpaid invoices will appear on this page. If there are no unpaid invoices, a "No Records Found" message will appear.
    • You cannot make a payment if the payment amount for a single account is under $1.00 or over $200,000.00.
    • If you do not pay the full amount due on an invoice, that invoice will still display the original amount due. Your total Natural Gas Balance for all accounts however will reflect any payments you make.
    • Once we process a payment for an invoice, the invoice will no longer appear on the 'Pay Invoices page'.
    • At the bottom of the page, you can see your recently-submitted gas payments. Any online payments you made in the past five days will be displayed here. If you haven't made a gas payment, there will be no information under "Recently Submitted Payments."
  3. Review your selected accounts, submit your payment information, select a payment date, and authorize your payment.
    • A few important things to remember:
      • Online payments cannot be made on today's date. The earliest you can schedule a payment for is tomorrow's date. If you want to make a payment on today’s date, you can pay over the phone by calling 888.329.7906.
      • You can edit your payment amount by clicking "Pay Other Amount." This will give you the option to pay 'different amounts' on each of your selected accounts.
      • After you submit a payment with your bank information for the first time, MyAccount will remember your bank information so that you can quickly pull it up for future payments. Your bank information is saved.
  4. After you submit a payment, you will see a confirmation screen with your selected accounts, payment information and a confirmation number(s). Keep in mind that:
    • Western Union will process your payment.
    • To confirm that Western Union has processed your payment, please check your bank statement.

 

 

Auto Payments

Setting up auto payments

To set up auto payments:

  1. Once you're logged into MyAccount, from the Home screen click on 'Set up Auto Pay' under the 'My Invoices' menu.
  2. On the Set up Auto Pay page, you will see all current automatic payments displayed. Click the 'Set Up New Automatic Payment' button at the bottom of the page. On this page you can also edit or cancel any current automatic payment.
  3. Select the Group IDs/Service Locations that will be part of the auto payment and click "next."  Note: you can only select up to 10 Group IDs to be included in the automatic payment. Any Group IDs currently that are already set up for auto-pay will not be displayed in your list of Group IDs on this page.
  4. After selecting Group IDs, give your payment a name and select a previously used bank account or enter new banking information. Then, select the payment date when you want to begin automatic payments (payments cannot start on today's date). Read the terms and conditions and check the box to agree to the terms.
  5. Click "Authorize Payment" to complete the setup process for your automatic payment.  When you click "Authorize," the payment confirmation page will provide a printable summary of the transaction you just scheduled for your records. If any of the accounts you selected for a given batch failed to complete the process, you will see those listed below the accounts that were successfully scheduled and/or processed in that transaction, along with a reason for the process failure and a message on how to resubmit the accounts. You will also receive an email with additional instructions.
  6. From the payment confirmation page, if you want to set up more batches or individual Group IDs for auto payment, click the "OK" button at the bottom of the page and you will be redirected to the Set Up Auto Pay page to begin the process again.

 

A few important things you should know about auto payments:

  • Payments for any accounts you have set up for auto pay will be debited on the due date for each invoice/Group ID each month, regardless of how you may have them batched.
  • If you have any invoices due before the date you set auto pay to begin, please be sure to execute a one-time payment for those invoices/accounts to cover the current meter read/due date or you could be subject to late fees. To simplify things, you may want to set up auto payments to begin immediately after you've made payments to your accounts to eliminate any confusion.
  • You can expect to see your payments posted in MyAccount on the 'View Payment History' page on the next business day after the payment date you set/selected in the 'Pay Invoices' process.

 

Editing auto payments

If you have any of your accounts (Group IDs) set up for auto-pay—either as individual accounts or as a batch of accounts—your auto-payment preferences (i.e. which accounts, what payment source, when payments begin, etc.) can be edited at any time. To do this:

  1. Once you're logged into MyAccount, click on 'Set Up Auto Pay' under the 'My Invoices' menu.
  2. On the 'Set up Auto Pay' page, click the pencil icon next to any payment name in the list to edit the automatic payment. On the 'Edit Automatic Payment' screen you can add or subtract Group IDs from an existing automatic payment in increments of up to 10 Group IDs (you can only have 10 Group IDs in a single automatic payment). Once this has been done, click the "Next" button.
  3. On the 'Review & Authorize' page, you can edit the name of your payment, your banking information, or payment date (note: payments cannot start on today's date). Read the terms and conditions and check the box to agree to the terms. Click "Authorize Payment" to save and authorize any edits you made to your automatic payment.
  4. The final confirmation screen provides a printable summary of the transaction you just scheduled for your records. If any of the accounts/Group IDs you selected failed to complete the process, you will see those listed above the ones that were successfully scheduled and/or processed in that transaction, along with a reason for the process failure and instructions on resubmitting the accounts/Group IDs for auto-pay.

 

Canceling Auto Payments

If you have any of your accounts (Group IDs) set up for auto-pay—either as individual accounts or as a batch of accounts—and you want to cancel auto payments:

  1. Once you're logged into MyAccount, click on 'Set Up Auto Pay' under the 'My Invoices' menu.
  2. On the 'Set up Auto Pay' page, click the trash can icon next to the automatic payment you would like to cancel. This will prompt a pop-up screen with the automatic payment details and a message asking if you want to cancel the payment. Click 'Cancel Payment' to cancel and stop the automatic payment.

 

 

Making Payments Over the Phone

  1. Call 888.329.7906.
  2. Have your Customer # and your Account # from your gas invoice ready because you will need to enter them as part of the over-the-phone payment process. These can be found on page one of your gas invoice under “Service Location Information.” Your customer number is listed first and your account number is after that, separated by a backslash.
MyAccount

 

 

FAQs: Online Gas Payments

  • What options are available for paying my gas invoice?
    • You can pay online or over the phone (888.329.7906) using your bank information, or you can send a check in the mail.

     

  • Can I pay with a credit card?
    • We aren’t currently equipped to accept credit card or a debit cards for payment therefore to pay online or over the phone, you must provide your bank account number.
  •  

  • Who can I contact if I have questions?
    • If you have any questions about your natural gas accounts, payments or service, please contact Direct Energy Business Quality Customer Service at 800.437.7265 or QCSTeam@directenergy.com.

 

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