Core MyAccount Features
Navigating MyAccount is easy. See for yourself what your primary options are and what you can expect within each tab.
Navigating Accounts: Customers and Accounts Dropdowns
These dropdowns allow you to select “all” or specific individual accounts to view detailed information about. If you have multiple customers, you can also switch between your customers via the dropdown. If you can pay your account invoices online, the green “Payment Options” button will appear to the right of the “Accounts” dropdown.
The Home tab provides an overview of your accounts. Here you can see your recent invoices and payments for your account, your current balance due, and graphs illustrating your usage and spend totals for the current month, the previous month and same month last year. On the Home tab you can also find links to pay your bill, send invoices, and set up alerts for your accounts.
Compare your monthly usage and spend data for each account to your monthly usage and spend totals from last year (or any prior year that you have data for in MyAccount) and plot it in a printable chart. You can also view detailed usage for each of your service locations and create Excel reports of your usage history. Click “Show Me” on the Usage tab to see our helpful on-screen guide.
Learn how to create a usage report.
Invoices & Payments
MyAccount retains records of all your invoices and payments. In the ‘Invoice History’ section (within the Invoices & Payments tab) you can view your invoices, download copies of your invoices, send invoices to others, and create Excel reports of your invoice history. In the ‘Payment History’ section (also within the Invoices & Payments tab), you can view your payment history and create Excel reports of your payment history.
If any of your accounts are eligible for online bill-pay, you can find this function on the Pay My Bills page under the Invoices & Payments tab. Otherwise, the Pay My Bills page will provide you with specific information on how you can pay your electricity or natural gas invoices.
Paying your bill online
Certain natural gas and electricity customers can pay their invoices online using MyAccount. Account(s) that are eligible for online bill-pay will have a green “Payment Options” button visible to the right of the “Accounts” dropdown when they are selected from that dropdown. Learn more about how to make electricity payments or natural gas payments online.
Reports & Alerts Tab
Reporting and analyses can be key to making better energy decisions. Use energy market alerts to track specific market changes that are important to your strategy. Use usage and spend alerts to monitor usual or unusual account activity. Choose from a list of helpful reports that you can run to get a more in-depth look at contract performance, power billing performance, usage, payments, and more.
Learn more about the Reports & Alerts Tab
In the Contracts tab, you can request and view your contracts online. MyAccount will also alert you when your contract is near expiration or ready for renewal.
At the top of your MyAccount homepage, you will see a “Preferences” link that contains a host of options for further customizing your MyAccount experience and managing how you work with us. Set your billing and invoice preferences, stay informed of important energy news and grant third-party access to your power and gas accounts in MyAccount.
Learn more about the Preferences section