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We're here to support our customers during the Coronavirus pandemic.  Access resources and additional information

A Message from the President:

Our Business is Prepared to Support Yours Through the Coronavirus Pandemic


 

Customers and Partners,

As countries across the globe continue to put safety measures in place to prevent the spread of the novel coronavirus, our thoughts are with those who are impacted. We know that this global epidemic will cause hardships to businesses of all sizes, whether that means temporarily closing their doors, reducing hours, or working unusual or difficult hours to meet the evolving restrictions on life. No matter how big or small an impact this may have—now or in the future—on you, your employees and your communities, we stand with you.

Our commitment to continuity

At Direct Energy Business, we're carefully monitoring this evolving situation and have put safety measures in place to protect our team, their families and our customers. Chief among these is to embrace a remote work environment and provide the tools our teams need to support our customers with the same level of service both inside and outside of our office locations.

The Direct Energy Business team is not just waiting to answer simple account and billing questions. We're ready to dig in and problem solve with you if you're experiencing sudden increases, unexpected disruptions or other unusual load fluctuations—and we'll evaluate assistance options to help support you through any financial hardship. Our call centers, inboxes, and live chat are open, and your sales representatives are available remotely to talk through your questions and concerns and discuss your strategy amidst this unprecedented uncertainty.

We still believe that the best energy solutions are built alongside and around our customers, and we will continue to be your end-to-end energy partner during this challenging time. You can count on our support, availability and collaboration now, more than ever. Please reach out to us—we're here for you.

 

Sincerely,

John Schultz

John Schultz
President - Direct Energy Business

 


 

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