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Supporting Your Health and Safety

As countries across the globe continue to put measures in place to prevent the spread of the novel coronavirus, we want to assure you that the health and safety of our customers, employees and the communities we serve are our top priority. We have been following CDC guidance, as well as that of local health authorities, to ensure that we have the right plans and resources in place to provide service continuity to our customers and partners, while safeguarding our collective health and wellbeing.

Watch: We're Powered Together

 

A Letter From Our President

In a world of uncertainty, our thoughts and prayers are with those who are facing challenges of any size and type. We're here to support our employees, customers, partners and their communities, and continue to work toward viable business solutions that meet their needs—as unique and unprecedented as those needs may be right now.

READ THE LETTER

U.S. Small Business Resources


We believe that small businesses are the lifeblood of our nation and a vibrant and essential part of our communities. As many small business owners now find their livelihoods upended, we’ve organized some helpful resources on where to get started. In addition, we’re available to help with any questions or concerns you may have during this challenging time.

Contact Us

We’re available to help with questions or concerns during this challenging time.

 

MyAccount chat or messaging
CustomerRelations@directenergy.com
866.397.3306

 

 

 

U.S. Large Business Resources


We are committed to supporting your organization through any variances in energy consumption—whether that’s a drastic and unexpected increase or decrease in your natural gas or electricity consumption, or a change in your operations that requires more guidance. Please reach out to us—we are happy to help you appropriately manage the impact of this pandemic on your energy strategy and budget.

Contact Us

We're available to help you manage the impact of this pandemic on your energy strategy and budget.

 

MyAccount chat or messaging
DEB_Customer_Solutions@directenergy.com
877.470.1249

 

 

 

Canadian Business Resources


We understand that your business may be impacted now or in the future due to the economic and social changes brought about by the pandemic. In Alberta, we are following the 90-day payment deferral program that was announced by the Premier, which provides protection for small commercial customers and farms until June 18 on payments and late fees. Please contact us to confirm eligibility. In addition, we’re available to help with any questions or concerns you may have during this challenging time.

Contact Us

We’re available to help with questions or concerns during this challenging time.

 

BusinessCanada@directenergy.com
866.867.8167

 

 

 

If you have a residential account, please visit Direct Energy's resources for residential customers.

 

 

34.238.248.103