When an equipment failure threatened to cancel services at a Texas church, they called Direct Energy Business. We were on the scene quickly and got the lights back on so the service could continue.

Kelly Storey has had several different jobs in her life, but she's always been a pie-maker on the side. After working as a paralegal for 40 years and just baking pies for friends and family, she took a leap of faith. Kelly left her job and moved to a small town in Texas to make pies full-time and sell them right from her front yard. And, it paid off.

Direct Energy Business is talking with customers — and not just through sales representatives and call centers. They're seeking customers' opinions about products, billing, marketing and pretty much anything else that effects the customer experience.

Lifesource Church is a Baptist religious community in Cherry Valley, MA that celebrates time-honored traditions and values in contemporary ways. With a membership base of more than 200 people, Lifesource Church hosts a variety of services, programs and community events. They livestream services and use social media to connect with people online, and even increase their outreach through rock n' roll music. Lifesource Church looks for energy solutions that help them serve the community through unpredictable New England weather.