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What Businesses Expect from an Energy Supplier in 2019

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It’s no secret: consumers expect innovation from their energy provider. 

In 2019, that means customized energy strategies, access to the latest energy market insights, and renewable energy services

We recently caught up with Direct Energy Business President John Schultz to get his take on some of the most pressing energy issues of today. In the video below, Schultz shares four overarching themes from his conversations with energy consumers.  


1. Managing Energy Supply

Whether the supply is electricity or natural gas, energy consumers at medium to large organizations expect a managed product to help protect them from the volatility of energy prices. These sophisticated products may require more involvement from the customer, but can deliver dividends in return. As energy can make up a significant portion of the total budget, suppliers arm large buyers with customized strategies, market reporting, and access to energy experts. 

Conversely, most small business owners seek a simpler offer: a fixed price for a set period of time that may include bundles or loyalty programs. By streamlining energy purchasing, they can get back to what matters most: running their business.  

2. Reducing Energy Consumption  

Businesses of all sizes are taking control of how and when their business consumes energy. Small businesses are using smart technologies to keep track of energy use, and even control some facilities remotely. In large enterprises, energy efficiency and demand response strategies both play significant roles in the energy management. 

3. Meeting Sustainability Goals 

Businesses increasingly see renewable energy as a viable energy option and are publicly committing to aggressive sustainability goals. More than 150 of the world’s most influential companies have now pledged to 100 percent renewable energy as part of the international RE100 initiative. Energy suppliers are uniquely positioned to help large businesses meet their sustainability objectives with renewable energy credits (RECs), power purchase agreements, and even onsite energy generation and storage technologies.

4. Building Resiliency 

Last year, the U.S. Energy Information Administration (EIA) reported that customers experienced an average of 1.3 outages that lasted four hours. Most businesses cannot tolerate the risk presented by those service interruptions. Direct Energy Business has developed leading offers to help make businesses more resilient. 

For more energy insights from one of the industry’s leading voices, browse more of Schultz's reflections and predictions below, or watch the complete interview now.

Posted: February 14, 2019