Since May 1, a massive wildfire has spread in Fort McMurray, Alberta, affecting several communities and displacing thousands of residents. 

Direct Energy has an unwavering commitment to Alberta and stands with the residents of Fort McMurray during this devastating time. We extend our deepest sympathies to those impacted by the wildfires and offer thanks to the emergency response workers who have come from across Canada.

As Albertans, we want to assure our customers in the Fort McMurray area that they have our enduring support. Direct Energy is making an initial donation of $100,000 to the Canadian Red Cross to help support the immediate relief effort in the Fort McMurray area and will continue working with our customers and the community in the months to come. Additionally, for evacuated customers, Direct Energy has:

• Suspended all billing and collections activity

• Waived all late payment fees during this time

If you’re a customer in Fort McMurray and have any immediate questions or concerns, please contact us at:

Direct Energy regulated customers: 1-866-420-3174

Direct Energy competitive customers: 1-866-374-6299

Direct Energy business customers: 1-866-867-8167

For ways to help or donate to relief efforts, please visit the Canadian Red Cross website.