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Protect your business from fraud

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At Direct Energy Business, we are dedicated to keeping you informed of items that could impact your business.

Recently, we have received reports of fraudulent calls to businesses and residences across our service areas, whereby the caller is posing as a collections agent for Direct Energy Business (or another supplier) and is demanding immediate payment of the business’/residence’s electricity bill over the phone.

The caller proceeds to ask the customer to purchase a prepaid debit card and to then give them the card number over the phone. We have also received reports of callers requesting that a money order be purchased and sent to a fake lock box address for payment of an electricity bill.

We would like to assure you that we do not, under any circumstances, place collections calls whereby we ask for debit or credit card information over the phone — nor do we ask for social security numbers or your date of birth.

Recommendations for Protecting Your Business From Fraud
To protect your assets from fraudulent/fake requests for bill payment:

• Hang up on any caller requesting immediate payment over the phone via your credit card or a prepaid debit card.

• Only send checks, money orders, etc. payable to Direct Energy Business to the remittance address printed on our invoice (also see below).

• If you ever have any questions about your balance, delinquent accounts, or what our approved methods of remittance are, please contact Direct Energy Business Customer Relations using the contact information below or visit and click on the My Account link to view your account information and make payments online. 

Direct Energy Business Customer Relations:
Phone: 888.925.9115
Hours: Monday-Friday, 8 a.m.—6 p.m. EST 

Direct Energy Business Remittance Addresses:
As a reminder, if you are remitting payment via check through the mail, please keep in mind that our remittance address (also printed on your invoice) is: 

Texas & California customers                      Customers in all other states
Direct Energy Business                                Direct Energy Business
P.O. BOX 660749                                          P.O. BOX 70220
DALLAS, TX 75266                                        PHILADELPHIA, PA 19176

Posted: August 20, 2013