One Source, Many Valuable Services to Support Your Energy Strategy

Direct Energy Business is more than just a supplier - we are responsible, reliable and proactive, with a distinct focus on helping to make your business better. When you select Direct Energy Business for your power and gas supply, you not only have the convenience of automated and enhanced services to support your accounts and your strategy, but you also have access to a team of experienced energy professionals.

Convenience You Can Count On

Online Account Access

You’ll have one convenient place to access electricity and natural gas account information online. In some cases, you may even be able to make online payments to your account(s).

Online Market Information

Our online market information portal contains the latest market information presented as web articles, videos, blog posts, and downloadable info sheets. Stay abreast of electricity and natural gas market trends and regulatory updates and sign up to receive weekly market update emails.

Online Trigger Alerts

You can set trigger alerts online to ensure that you are notified via email when the natural gas market reaches a certain price. This makes following the market even easier because you don’t have to do a thing until the market reaches your expected level to transact.

Peak Load
Alerts

Emailed to you and accessible via our website - you will always know when it is forecast to be a peak demand day, so that your business has the opportunity to control its capacity obligation.

Experienced Energy Professionals

One Point of Contact for Pricing, Contracting and Strategy Decisions

Your Account Manager can work with you to provide pricing, contracting and strategy choices for electricity, natural gas and energy-related services, such as demand response, renewable energy and solar. Through your Account Manager, you will have access to a team of highly experienced energy professionals who can assist with your specific strategy questions and provide you with the most up-to-date information for you to make your strategy decision.

One Point of Contact for Billing

Your electricity and natural gas supply can be invoiced by us or by your local utility - depending on your preference and the options available in the region where you are located.

One Point of Contact for Important Notifications

If regulatory or market changes impact your electricity or natural gas account(s) (or both), you will receive communications from us alerting you to the change and its impact to your procurement strategy. We’ll keep you abreast of what’s most important to your overall energy strategy through regular, advance notifications.

One Outstanding Post-Sale Service Team

Our in-house Customer Relations team is always available to answer questions on your electricity and natural gas accounts via phone or email. We will work across our internal teams to quickly and satisfactorily resolve any issues that might arise - and keep you apprised of resolution timeframes along the way.

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54.196.72.162